Privacy Policy
How Serendib Capital collects, uses and protects your personal information.
1. Introduction
Serendib Capital ("we", "us", "our") is committed to protecting the privacy of visitors and clients. This Privacy Policy explains what personal data we collect, why we collect it, and how we handle it when you use our website and services.
2. Information We Collect
- Identity data - name, date of birth, government-issued identification for onboarding and KYC/AML compliance.
- Contact data - email address, phone number, postal address.
- Financial data - banking information, payment records, origin-of-funds documentation.
- Technical data - website address, browser specifications, device identifiers, tracking technologies and site usage data.
3. How We Use Your Data
- To verify identity and comply with regulatory obligations.
- To provide, maintain and improve our platform and services.
- To facilitate payment processing and identify fraudulent transactions.
- To communicate with you regarding your account, updates and support requests.
- To send marketing communications where you have consented (you may opt out at any time).
4. Legal Basis
We process personal data under one or more of the following lawful bases: performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent.
5. Sharing and Disclosure
We may disclose personal data to licensed payment service providers, KYC/AML compliance partners, hosting service providers, legal representatives, and government agencies where legally mandated. Personal data is not sold.
6. International Transfers
If personal data is moved across borders outside your territory, we implement suitable protections, such as standard contractual clauses.
7. Data Retention
We keep personal data for the duration required to deliver services and meet legal, regulatory and financial obligations - normally for a minimum of five years following account termination.
8. Your Rights
Under relevant legislation, you have the right to obtain, modify, erase, limit or transfer your personal data, and to opt-out of specific processing activities. To assert these rights, please get in touch using the contact information provided below.
9. Cookies
We use essential and analytical cookies to operate the site and understand usage. You can manage cookies through your browser settings.
10. Security
We implement organizational, technological and physical measures to safeguard personal data from unlawful access, unauthorized disclosure, modification or loss. Perfect security cannot be assured, and absolute protection cannot be promised.
11. Changes
We may update this Policy from time to time. The latest version will always be available on this page with the updated date.
12. Contact
For privacy questions or to exercise your rights, contact the Serendib Capital Data Protection team via our contact page.