Questions, answered plainly
The things people ask before opening a Serendib Capital account, and the answers we would give over the phone.
Frequently asked
How much money do I need to start investing online with Serendib Capital?
You can open and fund an account with a minimum deposit of Rs84,000. After that, you are free to add more capital whenever you wish as your investment grows.
How fast can I withdraw my profits from trading?
Request a withdrawal from your account dashboard at any time. Your funds return to your chosen payment method within standard processing windows.
Is my money held separately from company funds with Serendib Capital?
Yes. Your capital is held in segregated funds, kept separate from operating accounts. As with all investing, your capital at risk and market values can move in either direction.
How quickly can I begin trading after I sign up?
Most people complete registration in minutes. Once your deposit clears, you can activate your investment plan and begin working with your analyst straight away.
Are there hidden charges or surprise fees?
No. All costs are shown transparently before you commit to anything. You will always see exactly what applies to your plan.
What is the legal minimum age to register for Serendib Capital?
You must be at least 18 years old to open an account and invest. KYC verification will confirm your age and identity.
How do I transfer money into my investment account?
Common deposit methods include debit and credit cards, bank transfers, and select e-wallets. The full range of options is shown during the deposit step.
What customer support options are available?
Our support team is available Monday to Friday, 9:00 to 18:00. We aim to respond to every query within one business day.
Who is my personal analyst and what do they do?
A dedicated financial analyst, powered by AI market analysis, works with your goals and risk level. The analyst provides market signals and trading guidance - the decisions remain human-led.
What documents do I need for account verification?
Standard identity and proof of address documents are required as part of KYC verification. You will be guided through what is needed during registration.
What happens to my money if market prices drop?
Investment values move both up and down with market conditions. Your capital is at risk, and losses are possible. Your analyst helps manage this through diversified asset classes like stocks and commodities.
Can I close my account and withdraw everything?
Yes, you can withdraw your entire balance at any time. Simply request a withdrawal from your account statement, and funds return to your chosen payment method.
Is Serendib Capital a scam or a regulated broker?
Serendib Capital is a licensed, regulated investment platform operating under SEC-LK and CBSL oversight. We follow strict KYC and two-factor authentication safeguards. Like all investing, capital is at risk and returns are not guaranteed.
How do I log into Serendib Capital?
Once registered, sign in using your email and password on the login page. Two-factor authentication adds an extra security layer. If you forget your password, use the recovery link on the sign-in screen.
Serendib Capital money questions
Is Serendib Capital a scam?
No, Serendib Capital is a regulated broker operating under SEC-LK and CBSL oversight, with segregated funds and published terms. That said, investing always carries capital at risk, and no honest platform, including ours, can guarantee returns. Verify our licence and read the risk disclosure before you deposit.
What happens to my money if market prices drop?
Your positions lose value along with the market, since capital is always at risk. Predefined risk limits and stop-loss rules help contain losses, but they cannot eliminate them.
How much money do I need to start investing online?
The minimum deposit is Rs84,000. That figure is shown clearly before you confirm anything, and you decide whether to add more later.
How fast can I withdraw my profits from trading?
Withdrawal requests are processed on business days and return to the method you deposited with. Bank transfers usually take longer than cards or e-wallets.
Account and security
How do I sign in to my Serendib Capital account?
Use the Serendib Capital login page with your registered email and password. If two-factor authentication is enabled, you will confirm a one-time code before access is granted.
Why do you need my identity documents?
KYC verification is required before an account can move money. It also stops someone else opening an account in your name.
Do I need any trading experience to start?
No. Most members start with none. A personal analyst walks you through the first steps, and a demo account lets you practise before risking capital.
How do I close my account and withdraw everything?
Request a full withdrawal through your dashboard and let customer support know. There is no cancellation fee and no waiting period beyond standard processing.
Frequently asked
How much money do I need to start investing online with Serendib Capital?
You can open and fund an account with a minimum deposit of Rs84,000. After that, you are free to add more capital whenever you wish as your investment grows.
How fast can I withdraw my profits from trading?
Request a withdrawal from your account dashboard at any time. Your funds return to your chosen payment method within standard processing windows.
Is my money held separately from company funds with Serendib Capital?
Yes. Your capital is held in segregated funds, kept separate from operating accounts. As with all investing, your capital at risk and market values can move in either direction.
How quickly can I begin trading after I sign up?
Most people complete registration in minutes. Once your deposit clears, you can activate your investment plan and begin working with your analyst straight away.
Are there hidden charges or surprise fees?
No. All costs are shown transparently before you commit to anything. You will always see exactly what applies to your plan.
What is the legal minimum age to register for Serendib Capital?
You must be at least 18 years old to open an account and invest. KYC verification will confirm your age and identity.
How do I transfer money into my investment account?
Common deposit methods include debit and credit cards, bank transfers, and select e-wallets. The full range of options is shown during the deposit step.
What customer support options are available?
Our support team is available Monday to Friday, 9:00 to 18:00. We aim to respond to every query within one business day.
Who is my personal analyst and what do they do?
A dedicated financial analyst, powered by AI market analysis, works with your goals and risk level. The analyst provides market signals and trading guidance - the decisions remain human-led.
What documents do I need for account verification?
Standard identity and proof of address documents are required as part of KYC verification. You will be guided through what is needed during registration.
What happens to my money if market prices drop?
Investment values move both up and down with market conditions. Your capital is at risk, and losses are possible. Your analyst helps manage this through diversified asset classes like stocks and commodities.
Can I close my account and withdraw everything?
Yes, you can withdraw your entire balance at any time. Simply request a withdrawal from your account statement, and funds return to your chosen payment method.
Is Serendib Capital a scam or a regulated broker?
Serendib Capital is a licensed, regulated investment platform operating under SEC-LK and CBSL oversight. We follow strict KYC and two-factor authentication safeguards. Like all investing, capital is at risk and returns are not guaranteed.
How do I log into Serendib Capital?
Once registered, sign in using your email and password on the login page. Two-factor authentication adds an extra security layer. If you forget your password, use the recovery link on the sign-in screen.